Shipping policy

Shipping Policy
Last updated: January 8, 2026

All products are shipped directly from our suppliers overseas. Please note that shipping times may vary depending on your location, customs processing, and other factors beyond our control.

Estimated Delivery Time:

• Most orders are delivered within 15–30 business days.
• Some items may take longer due to international shipping delays or customs clearance.

Tracking Your Order:

• Once your order has been shipped, you will receive a tracking number via email.
• Please allow 1–3 business days for the tracking information to become active.
  

Import Duties and Taxes:

• Import duties, taxes, and customs fees are not included in the item price or shipping cost.
• These charges are the buyer’s responsibility and may be collected upon delivery.
  

Notes:

• Delivery times are estimated and not guaranteed.
• We are not responsible for delays caused by customs or the shipping carrier.
• If your order does not arrive within the estimated timeframe, please contact us at support@velvetcharms.ca